ISO 9001:2015 Awareness

QM 01 (1 Day)

COURSE TITTLE: ISO 9001:2015 Awareness

CODE: QM 01 (1 Day)

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

The course is designed for personnel involved in the planning or assigned the responsibility for establishing and implementing Quality Management System based on the requirement of ISO 9001:2015. The course also emphasizes how an effectively implemented of these standard requirements; enable organizations to confirm to applicable quality & food safety requirement and applicable legislation.

The training includes 1 hour assessment as evaluation of training effectiveness.

 

  1. TARGET GROUP
  • Professionals in the public/ public sector/ chain including academia and administration
  • Managers, Management Representative, Internal Auditors, Quality Team Members and those involve in assurance of product and service quality

 

 

  1. CONTENTS OUTLINE
  • Introduction to Quality Management System
  • Context of the organization
  • Leadership
  • Support
  • Planning
  • Operation
  • Performance Evaluation
  • Improvements

 

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the QMS requirements
  • Understand the new structure of ISO 9001:2015
  • Establish, implement and improve QMS

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

 

 

  1. COURSE PROGRAM
COURSE PROGRAM
DAY 1
9.00am – 10.30am

Introduction to QMS

QMS Framework Modeling

Context of the organization

·         Understanding the organization and the needs and expectations of interested parties

·         Determining the scope of the QMS

10.30am – 10.45am Morning Break
10.45am – 1.00pm

Clause 5 – Leadership

·         Leadership and commitment

·         Quality policy

·         Organizational Roles, Responsibilities and Authorities

Clause 6 – Planning

·         Actions to address risk and opportunities

·         Quality objectives and planning to achieve them

·         Planning of changes

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

Clause 7 – Support

·         People

·         Organizational Knowledge

·         Control of documented information

Clause 8 – Operation

·         Operational planning & control

·         Outsourced processes

·         Control of non-conforming process output, products & services

3.30pm – 4.30pm

Clause 9 – Performance evaluation

·         Analysis and evaluation

·         Internal audit

·         Management review inputs

·         Management  review outputs

Clause 10 – Improvement

Training assessment

4.30pm – 5.00pm Q & A Session
ISO 9001:2015 INTERNAL AUDIT  

QM 02 (2 Days)

COURSE TITTLE: ISO 9001:2015 INTERNAL AUDIT  

CODE: QM 02 (2 Days)

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

The primary objective of this training course is to equipped Internal auditors with knowledge of practices specific to internal auditing, including planning and preparation of the audit, audit practices, and reporting audit findings. Audit findings lead to great improvement in the effectiveness and efficiency of the food safety and quality system.

Auditors need to learn how to schedule and prepare for audits and how to communicate with the department being audited so they are able to have a well- organized and effective audit. There are also important requirements that auditors must be aware of such as the requirement to follow up on previous audit findings.

The training includes 1-hour assessment as evaluation of training effectiveness.

 

  1. TARGET GROUP
  • Internal Auditors, Internal Lead Auditors, Quality Team, Managers, and Supervisors

 

 

  1. CONTENTS OUTLINE
  • Introduction to Internal Audit
  • Review Requirement of ISO 9001
  • Audit Process
  • Audit Planning
  • Preparation of Checklist
  • Audit Execution
  • Audit Reporting
  • Writing NCR
  • Corrective Action and Follow-up

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the principles and Quality Management System auditing
  • Establish internal audit program, audit plan and internal audit checklist
  • Establish internal audit report and analyze findings as input to Management Review

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

  1. COURSE PROGRAM
    COURSE PROGRAM DAY 1
    DAY 1
    9.00am – 10.30am Introduction to Internal Audit
    10.30am – 10.45am Morning Break
    10.45am – 1.00pm

    Audit Planning

    Preparation of audit checklist

    1.00pm – 2.00pm Lunch Break
    2.00pm – 3.30pm

    Audit Execution

    ·         Opening meeting

    ·         Audit communication

    ·         Objective Evidence

    3.30pm – 4.30pm Closing meeting
    4.30pm – 5.00pm Q & A Session
    COURSE PROGRAM DAY 2
    DAY 2
    9.00am – 10.30am

    Audit Reporting

    ·         Non-conformance report

    ·         Observations

    10.30am – 10.45am Morning Break
    10.45am – 1.00pm Audit summary report
    1.00pm – 2.00pm Lunch Break
    2.00pm – 3.30pm

    Audit Follow-up

    ·         Corrective Action

    3.30pm – 4.30pm Analysis audit
    4.30pm – 5.00pm Q & A Session

KURSUS AUDIT DALAMAN ISO 9001:2015  

QM 02 (2 Hari)

COURSE TITTLE: KURSUS AUDIT DALAMAN ISO 9001:2015  

CODE: QM 02 (2 Days)

LANGUAGE: Bahasa Malaysia

  1. PENGENALAN

Kursus Audit Dalaman ISO 9001:2015 dilaksanankan bagi memberikan pemahaman, kemahiran dan pengetahuan yang berkaitan untuk menjalankan audit. Ia bagi menilai keberkesanan perlaksanaan keperluan ISO 9001: 2015 Sistem Pengurusan Kualiti (SPK).

 

Kaedah audit ISO 9001:2015 juga perlu dilaksanakan dengan berkesan dengan mengambilkira Pemikiran Berdasarkan Risiko (Risked Based Thinking). Peserta juga akan diajar cara mengoptimumkan kemahiran pengauditan dan meningkatkan keupayaan audit dalaman. Ini amat penting bagi memastikan Juruaudit Dalaman yang telah dilantik mampu melaksanakan audit dalaman dengan yakin dan dan dapat melaporkan hasil audit secara berkesan untuk penambahbaikan Sistem Pengurusan Kualiti.

 

 

  1. BAGAIMANA SAYA AKAN MENDAPAT MANFAAT?

Kursus ini akan membantu anda:

  • Menyedia, kelakuan dan tindakan susulan ke atas 9001 ISO: 2015 aktiviti audit
  • Mengenal pasti dan menggunakan faedah dan keperluan ISO 9001: 2015 audit
  • Mendapatkan kemahiran untuk menilai keupayaan sesebuah organisasi untuk menguruskan SPK yang
  • Menulis laporan audit fakta dan mencadangkan tindakan pembetulan

 

  1. KUMPULAN SASARAN
  • Ketua Jabatan, Juruaudit Dalaman Organisasi, Jawatankuasa Kualiti Organisasi, Penyelia dan kakitangan yang terlibat secara langsung dalam operasi organisasi.

 

  1. RANGKA KURSUS
  • Garis panduan sistem pengurusan audit mengikut ISO 19011: 2011
  • Semakan keperluan ISO 9001: 2015
  • Perancangan audit, menyediakan senarai semak audit
  • Teknik perlaksanaan audit, komunikasi audit
  • Menyediakan dan mengedarkan laporan audit
  • Melengkapkan audit dan susulan tindakan pembetulan dan penambahbaikan
  • Analisa audit dalaman

 

 

 

 

 

  1. OBJEKTIF KURSUS
  • Memahami keperluan ISO 9001:2015
  • Memahami teknik-teknik dan prinsip audit dalaman ISO 9001:2015
  • Mengetahui kaedah merancang dan melaksanakan audit
  • Menulis laporan audit dalaman
  • Membuat analisa keberkesanan audit dalaman berdasarkan laporan audit.

 

  1. HUBUNGI

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

 

 

PROGRAM KURSUS
Masa Kandungan Kursus
Hari Pertama
8.30am – 10.00am Topik 1: Pengenalan kepada Audit Dalaman ISO 9001:2015

–          Jenis Audit

–          Tujuan Audit Dalaman

10.00am – 10.15am Morning Break
10.15am – 12.00pm

Topik 2: Perancangan Audit

Aktiviti Berkumpulan:

–          Penyediaan Program Audit

–          Perancangan Amali Audit Dalaman

12.00pm – 1.00pm Lunch Break
1.00pm – 2.30pm

Aktiviti Berkumpulan:

– Penyediaan Senarai Semak Audit Dalaman

2.30pm – 3.30pm Topik 3: Perlaksanaan Audit
3.30pm – 3.45pm Tea Break
3.45pm – 4.30pm Topik 4: Pelaporan Audit
4.30pm Tamat Program Hari Pertama
 
Hari Kedua
8.30am – 9.30am Amali Audit Dalaman: Mesyuarat Pembukaan
9.30am – 11.30am Amali Audit Dalaman: Perlaksanaan Audit Dalaman
11.30am – 12.00pm Amali Audit Dalaman: Penulisan Laporan Audit
12.00pm – 1.00pm Lunch Break
1.00pm – 2.00pm  Amali Audit Dalaman: Penulisan Laporan Audit
2.00pm – 3.00pm

Persembahan Kumpulan: Laporan Amali Audit

-Role play Mesyuarat Penutup

3.00pm – 4.00pm

Topik 5: Susulan Audit

Topik 6: Analisis Audit

4.00pm – 4.30pm

Sesi Soal Jawab

Minum Petang dan Bersurai

KURSUS AUDIT DALAMAN ISO 9001:2015  

QM 02 (3 Hari)

COURSE TITTLE: KURSUS AUDIT DALAMAN ISO 9001:2015  

CODE: QM 02 (3 Hari)

LANGUAGE: Bahasa Malaysia

  1. PENGENALAN

Kursus Audit Dalaman ISO 9001:2015 dilaksanakan bagi memberikan pemahaman, kemahiran dan pengetahuan yang berkaitan untuk menjalankan audit. Ia bagi menilai keberkesanan perlaksanaan keperluan ISO 9001: 2015 Sistem Pengurusan Kualiti (SPK).

 

Kaedah audit ISO 9001:2015 juga perlu dilaksanakan dengan berkesan dengan mengambilkira Pemikiran Berdasarkan Risiko (Risked Based Thinking). Peserta juga akan diajar cara mengoptimumkan kemahiran pengauditan dan meningkatkan keupayaan audit dalaman. Ini amat penting bagi memastikan Juruaudit Dalaman yang telah dilantik mampu melaksanakan audit dalaman dengan yakin dan dan dapat melaporkan hasil audit secara berkesan untuk penambahbaikan Sistem Pengurusan Kualiti.

 

 

  1. KUMPULAN SASARAN
  • Ketua Jabatan, Juruaudit Dalaman Organisasi, Jawatankuasa Kualiti Organisasi, Penyelia dan kakitangan yang terlibat secara langsung dalam operasi organisasi.

 

 

  1. RANGKA KURSUS
  • Garis panduan sistem pengurusan audit mengikut ISO 19011: 2011
  • Semakan keperluan ISO 9001: 2015
  • Perancangan audit, menyediakan senarai semak audit
  • Teknik perlaksanaan audit, komunikasi audit
  • Menyediakan dan mengedarkan laporan audit
  • Melengkapkan audit dan susulan tindakan pembetulan dan penambahbaikan
  • Analisa audit dalaman

 

 

 

 

 

  1. OBJEKTIF KURSUS
  • Memahami keperluan ISO 9001:2015
  • Memahami teknik-teknik dan prinsip audit dalaman ISO 9001:2015
  • Mengetahui kaedah merancang dan melaksanakan audit
  • Menulis laporan audit dalaman
  • Membuat analisa keberkesanan audit dalaman berdasarkan laporan audit.

 

  1. HUBUNGI

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

 

 

TENTATIF PROGRAM
HARI PERTAMA
3.00 ptg – 4.00 ptg Pengenalan Kursus Audit Dalaman ISO 9001:2015
4.00 ptg – 4.30 ptg Minum Petang
4.30 ptg – 6.00 ptg Semakan Keperluan ISO 9001:2015
6.00 ptg – 7.00 ptg Makan Malam

 

 

HARI KEDUA

8.30 pg – 10.30 pg Perancangan Audit Dalaman
10.30 pg – 11.00 pg Minum Pagi
11.00 pg – 12.30 tgh Penyediaan Senarai Semak Audit

  • Aktiviti Kumpulan
12.30 tgh – 2.00 ptg Makan Tengahari dan Rehat
2.00 ptg – 4.00 ptg Pelaksanaan Audit
4.00 ptg – 4.30 ptg Minum Petang
4.30 ptg – 6.00 ptg Pelaporan Audit
6.00 ptg – 7.00 ptg Makan Malam

 

 

HARI KETIGA

8.30 pg – 9.30 pg Menulis NCR dan Laporan Pemerhatian
9.30 pg – 10.30 pg Susulan Audit

  • Teknik Menjawab NCR
10.30 pg – 11.00 pg Minum Pagi
11.00 pg – 12.00 tgh Analisis Audit
12.00 tgh – 12.30 tgh

Sesi Soal Jawab

Rumusan, Penilaian Kursus dan Penutupan Kursus

12.30 tgh – 2.00 ptg Makan Tengahari dan Check Out

NCR ANSWERING TECHNIQUES & ROOT CAUSE ANALYSIS

QM 03

COURSE TITTLE: NCR ANSWERING TECHNIQUES & ROOT CAUSE ANALYSIS

CODE: QM 03

LANGUAGE: English / Bahasa Malaysia

  1. PROGRAMME OVERVIEW

Continual improvement is the back bone of Quality Management System. It is very important to demonstrate that the QMS is effectively maintained and the integrity of QMS maintained despite changes and occurrence of non-conformances.

Dealing with non-conformance requires the implementer to identify the most probable root-cause that cause the problem; and eliminate it in order to prevent re-occurrence.

In this training the participant shall be train on how to identify the root cause and prioritizing action to be taken. Several method of performing Root Cause Analysis shall be explained.  The training shall also discuss how to manage sources needs to perform corrective action and effective follow up of corrective action.

 

  1. TARGET GROUP
  • Professionals in the public/ private food sector/ chain including academia and administration
  • Managers, Quality Management Representative (MR) and Quality Team Members; and those involve in auditing and/or implementing Quality Management System.

 

  1. CONTENTS OUTLINE
  • Introduction to Continual Improvement
  • Correction & Corrective Action
  • RCA Technique – 5W 1H
  • RCA Technique – 5 Why Fundamental
  • RCA Technique – Cause and Effect Diagram
  • RCA Technique – Relation diagram
  • Prioritizing action – Pareto diagram
  • Exercise NCR answering
  • Effective follow up on Corrective Action
  • Analysis Corrective Action

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the principles Continual Improvements through effective Correction and Corrective action
  • Use of Root Cause Analysis to implement effective corrective action to NCR
  1. DURATION & OTHER INFO
  • Learning on NCR Answering Techniques and Root Cause Analysis

Public or in-house training

  • HRDF Claimable under SBL Scheme

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

COURSE PROGRAM
9.00am – 10.30am
10.30am – 10.45am Morning Break
10.45am – 1.00pm
1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm
3.30pm – 3.45pm Evening Break
3.45pm – 5.00pm

 

ROOT CAUSE ANALYSIS

QM 04

COURSE TITTLE: ROOT CAUSE ANALYSIS

CODE: QM 04

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAMME OVERVIEW

Continual improvement is the back bone of Quality Management System. It is very important to demonstrate that the QMS is effectively maintained and the integrity of QMS maintained despite changes and occurrence of non-conformances.

Dealing with non-conformance requires the implementer to identify the most probable root-cause that cause the problem; and eliminate it in order to prevent re-occurrence.

In this training the participant shall be train on how to identify the root cause and prioritizing action to be taken. Several method of performing Root Cause Analysis shall be explained.  The training shall also discuss how to manage resources needs to perform corrective action and effective follow up of corrective action.

  1. TARGET GROUP
  • Professionals in the public/ private sector/ chain including academia and administration.
  • Managers, Quality Management Representative (MR) and Quality Team Members; and those involve in auditing and/or implementing Quality Management System.

 

  1. CONTENTS OUTLINE
  • Introduction to Continual Improvement
  • Correction & Corrective Action
  • RCA Technique – 5W 1H
  • RCA Technique – 5 Why Fundamental
  • RCA Technique – Cause and Effect Diagram
  • RCA Technique – Relation diagram
  • Effective follow up on Corrective Action
  • Analysis Corrective Action

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the principles Continual Improvements through effective Correction and Corrective action
  • Use of Root Cause Analysis method to identify the root cause correctly
  • Effectively apply correction action based on root cause identified

 

  1. CONTACT

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

 

  1. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2019

 

Scheme: SBL -Skim Bantuan Latihan

 

  1. COURSE PROGRAM
COURSE PROGRAM
9.00am – 10.30am

·         Introduction to Continual Improvement

·         Correction & Corrective Action

10.30am – 10.45am Morning Break
10.45am – 1.00pm

·         RCA Technique – 5W 1H

·         RCA Technique – 5 Why Fundamental

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

·         RCA Technique – Cause and Effect Diagram

·         RCA Technique – Relation diagram

3.30pm – 3.45pm Evening Break
3.45pm – 5.00pm

·         Effective follow up on Corrective Action

·         Analysis Corrective Action

·         Q&A Session

·         Exam & Evaluation

5S Good Housekeeping Practice

QM 05 (1 Day)

COURSE TITTLE: 5S Good Housekeeping Practice

CODE: QM 05 (1 Day)

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

5S is method of creating, maintaining and improving a clean and orderly workplace that exposes waste and errors. It helps identify unplanned levels of inventory, inadequate work processes, wasted time and equipment inefficiencies. 5S is a great place to start on your continuous improvement initiative, because it promotes an action oriented approach to change and allows everyone in the organisation to get involved and provide input with improving their workplace.

5S is much more than just “housekeeping”. Housekeeping and an organised workplace are the results of 5S, but the real purpose of 5S is to uncover errors and problems more quickly. Learn to reduce waste through a systematic application of 5S principles – Sort, Set in Order, Shine, Standardize, and Sustain. This workshop teaches the basic 5S techniques and illustrates that its implementation immediately reduces waste and provides a cleaner, safer work environment.

 

  1. TARGET GROUP

This training is relevant to all personnel at any level

 

 

  1. CONTENTS OUTLINE

Introduction to 5S

  • Seiri
  • Seiso
  • Seiton
  • Seiketsu
  • Shitsuke

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

 

  • Explain the origins of 5S methodology
  • Discuss the benefits of 5S principles
  • Identify opportunities for improvement using 5S principles
  • Introduce and embed 5S changes to the workplace for sustained improvement

 

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email:

amirah@pheio.com

pheio.mgmt@gmail.com

pheio.inquiry@gmail.com

Website: www.pheio.com

 

  1. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2019

 

Scheme: SBL -Skim Bantuan Latihan

 

 

 

  1. COURSE PROGRAM
Course Program (Day 1)
9.00am – 10.30am

Introduction to 5S

The 5S Methodology Unpacked Sort (Seiri)

–           Clearing the work area

–           Determine what you need

10.30am – 10.45am Morning Break
10.45am – 1.00pm

Set in Order (Seiso)

–           Designated locations

–           Design your workplace for efficiency

 

Shine (Seiton) Workplace Cleanliness

–           Spit and polish

–           Creating cleaning routines

 

Standardize (Seiketsu)

–           Making it routine

–           Design systems to ensure new norms

 

Sustain (Shitsuke)

–           Changing the future

–           Techniques to prevent old habits

–           The benefits of 5S

1.00pm – 2.00pm Lunch Break
2.00pm – 5.00pm

5S On Site Practical Inspection

Reporting Findings

 

COMPREHENSIVE ISO 9001:2015 TRAINING

QM 07 (5 Days)

COURSE TITTLE: COMPREHENSIVE ISO 9001:2015 TRAINING

CODE: QM 07 (5 Days)

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

This course is designed for personnel who involved in the planning or responsibility for establishing, implementing and maintaining of the new Quality Management System ISO9001:2015.

 

The five man day course is divided to three different sessions which consists of (i) introduction and understanding of the new version ISO9001:2015; (ii) Risk Management and; (iii) Internal Audit.

 

For the first session, the participant will be explained on new requirement and improvement that has been made to the standard. The topic will include the “process approach”, “Plan-Do-Check-Act” cycle, Risk-based thinking, the new quality management principles and how these relate to the content of ISO 9001, as well as the implementation needs.

 

Risk management would emphasise on how to determine and to use typical risk management templates such as likelihood and consequences ranges, risk matrix and risk treatment plans. It would be done align with the nature of the organization processes.

 

During the last two days of this course, participant will gain knowledge of practices specific to internal auditing, including planning and preparation of the audit, audit practices, and reporting audit findings.

 

This course uses a mixture of taught sessions, discussions and practical exercises to achieve its aims.  The practical exercises are based upon a fictional company as well as predictable sample of actual situation.

 

  1. TARGET GROUP
  • Managers, Executives, QMS Committee and Internal Auditors,

 

  1. CONTENTS OUTLINE
  • Overview of quality management definitions, concepts, and guidelines
  • Risk identification and its management
  • QMS Internal Audit Processing
  • Workshop

 

 

 

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

 

  • Explain the purpose of the ISO 9000 series
  • Understand the requirements and implement effective system against the ISO 9001:2015 standard.
  • Identify relevant risk to the organization and establish control measure
  • Understand the roles and responsibilities of the auditor
  • Plan, organize, implement and conduct internal audit within organization.
  • Perform effective follow up and closed out on the corrective actions.

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 017-2007246

Email:

rasyidi@pheio.com

pheio.mgmt@gmail.com

pheio.inquiry@gmail.com

Website: www.pheio.com

 

  1. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2019

 

Scheme: SBL -Skim Bantuan Latihan

 

 

 

  1. COURSE PROGRAM
Course Program (Day 1)
9.00am – 10.30am

ISO9001 Appreciation & Interpretation

–       Session 1 (Introduction & Objectives)

–       Session 2 (Overview of new requirement)

10.30am – 10.45am Morning Break
10.45am – 1.00pm

–       Session 3 (Principles  & Definition)

–       Session 4 (Applying requirement)

(Standard Requirement ISO9001:2015)

–       Introduction clauses  (Clause 0.1 – 0.4)

–       Quality Management System (Clause 1 – 3 )

–       Context of Organization (Clause 4)

–       Leadership (Clause 5)

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

–       Planning (Clause 6)

–       Support (Clause 7)

–       Operation (Clause 8)

3.30pm – 3.45pm Tea Break
3.45pm – 5.00pm

–       Performance Evaluation (Clause 9)

–       Improvement (Clause 10)

–       Transition to ISO9001:2015

–       QA Session

5.00pm Adjourn

 

 

 

 

Course Program (Day 2)
9.00am – 10.30am

CONTENT:

•  Introduction to Risk Management (as determine by ISO9001:2015 and cross reference with ISO31000:2009)

•  Terms and definitions

10.30am – 10.45am Morning Break
10.45am – 1.00pm

•  Principles (according to ISO31000:2009)

•  Framework *

(workshop on the risk identification and it management by using selected risk management tool)

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

•  Framework (continue)

(workshop on the risk identification and it management by using selected risk management tool)

3.30pm – 3.45pm Tea Break
3.45pm – 5.00pm

•  Framework (continue)

(workshop on the risk identification and it management by using selected risk management tool)

5.00pm Adjourn

 

*Framework activities:

This exercise would take roughly 1 and a half day

Participant will be guided to determine;

  • relevant organization risk along the service provision (active participation from process owner is indeed required).
  • Level of risk (high, medium or low)
  • Mitigation plan (how to avoid risk)
  • Contingency plan (what to do if it happens)

 

 

 

 

 

 

 

 

 

 

 

 

Course Program (Day 3)
9.00am – 10.30am

•  Framework (continue)

(workshop on the risk identification and it management by using selected risk management tool)

10.30am – 10.45am Morning Break
10.45am – 1.00pm

•  Framework (continue)

(workshop on the risk identification and it management by using selected risk management tool)

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

•  Framework (continue)

(workshop on the risk identification and it management by using selected risk management tool)

3.30pm – 3.45pm Tea Break
3.45pm – 5.00pm •  Discussion on the new Risk Management register.
5.00pm Adjourn

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Course Program (Day 4)
9.00am – 10.30am

Part 1 – introduction to Internal Quality Audit

Part 2 – requirement by new version of ISO9001

Part 3 – Audit Planning

10.30am – 10.45am Morning Break
10.45am – 1.00pm

Part 4 – Audit execution

Part 5 – Audit Reporting

1.00pm – 2.00pm Lunch Break
2.00pm – 3.30pm

Part 6 – Corrective action and follow-up

Part 7 – Being Audited

Part 8 – Handling Difficult Situation

3.30pm – 3.45pm Tea Break
3.45pm – 5.00pm Live auditing (sample subject for audit; participant are divided to a different group)
5.00pm Adjourn

 

Course Program (Day 5)
9.00am – 10.30am Presentation by each group
10.30am – 10.45am Morning Break
10.45am – 1.00pm Presentation by each group
1.00pm – 2.00pm Lunch Break
2.00pm – 3.00pm Discussion
3.00pm – 3.30pm Tea Break
3.30pm – 4.00pm Examination
5.00pm Adjourn

Risk Management (According to ISO 9001:2015)

QM 08 (1 Day)

COURSE TITTLE: Risk Management (According to ISO 9001:2015)

CODE: QM 08 (1 Day)

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

This course is designed for personnel who involved in the planning or responsibility for establishing, implementing and maintaining of the new Quality Management System ISO9001:2015. For the purpose of the topic, crossed-reference would be made against the requirement of ISO31000:2009, Risk Management.

 

The Risk Management training would emphasise on how to determine and to use typical risk management templates such as likelihood and consequences ranges, risk matrix and risk treatment plans. It would be aligned with the nature of the organization processes.

 

This course uses a mixture of taught sessions, discussions and practical exercises to achieve its aims. The practical exercises are based upon a fictional company as well as predictable sample of actual situation.

 

  1. TARGET GROUP
  • Managers, Executives, QMS Committee and Internal Auditors,

 

  1. CONTENTS OUTLINE
  • Introduction to risk management
  • Risk identification and its management
  • Workshop

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • An understanding of Risk Management principles
  • Understand the requirements to identify relevant risk to the organization
  • To determine mitigation plan and contingency plan

 

  1. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2019

 

Scheme: SBL -Skim Bantuan Latihan

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel: 03-78319447

Mobile/ WhatsApp: 017-2007246

Email: rasyidi@pheio.com

pheio.mgmt@gmail.com

pheio.inquiry@gmail.com

Website: www.pheio.com

 

  1. COURSE PROGRAM
Course Program
9.00am – 10.30am

Introduction

• Introduction to Risk Management (according to

ISO 9001:2015 and ISO 31000:2009)

• Terminology and Definition

10.30am – 10.45am Morning Break
10.45am – 1.00pm

• Principles of Risk Management (ISO 31000:2009)

• Framework (risk management workshop by identifying risks and manage using the selected techniques)

1.00pm – 2.00pm Lunch Break
2.00pm – 3.45pm

• Framework (continue…)

(risk management workshop by identifying risks and manage using the selected techniques)

3.45pm – 5.00pm

• Discussion

 

5.00pm Adjourn

Workshop For Transition To ISO 9001:2015

QM 09/2 Days

COURSE TITTLE: Workshop For Transition To ISO 9001:2015

CODE: QM 09/2 Days

LANGUAGE: English/ Bahasa Malaysia

  1. PROGRAM OVERVIEW

The primary objective of this training course is to equip participants with knowledge of ISO9001:2015 requirements and introduction to the various tools used to assist upgrading from ISO9001:2008 to ISO9001:2015.

 

  1. TARGET GROUP

Top Management, Head of Departments, Internal Auditors and Management representatives of certified ISO9001:2008 companies.

 

  1. CONTENTS OUTLINE
  • ISO9001:2015 Interpretation Training
  • SWOT analysis training
  • Stakeholder Analysis training
  • Objective and Programme
  • Organization and knowledge
  • Internal Audit & Management review requirements
  • Planning for transition

 

 

  1. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the new ISO9001:2015 Management System requirement for manufacturing and service sectors related activities
  • Plan, develop and maintain ISO9001:2015 documentations
  • Establish, maintain and update Context of the Organization
  • Ensure effective provisions of premises, infrastructure, facilities and personnel requirements to support ISO9001:2015

 

 

  1. CONTACT

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website: www.pheio.com

 

  1. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2019

 

Scheme: SBL -Skim Bantuan Latihan

 

  1. COURSE PROGRAM
COURSE PROGRAM
DAY 1
9.30am – 4.30pm

-ISO9001:2015 Interpretation Training

Lunch (1 hour)

-Objectives, Programme & Documentation changes training

DAY 2  
9.30am – 4.30pm

-SWOT & Stakeholder study training

Lunch (1 hour)

-Organization Knowledge, Operational Risk, Internal Audit & Management review training

-How to Plan for transition in your company

PENYEDIAAN SENARAI SEMAK AUDIT DALAMAN MS ISO 9001:2015  

QM 10 (1 Hari)

COURSE TITTLE: PENYEDIAAN SENARAI SEMAK AUDIT DALAMAN MS ISO 9001:2015  

CODE: QM 10 (1 Hari)

LANGUAGE: Bahasa Malaysia

  1. PENGENALAN

Kursus Audit Dalaman ISO 9001:2015 dilaksanakan bagi memberikan pemahaman, kemahiran dan pengetahuan yang berkaitan untuk menjalankan audit. Ia bagi menilai keberkesanan perlaksanaan keperluan ISO 9001: 2015 Sistem Pengurusan Kualiti (SPK).

 

Kaedah audit ISO 9001:2015 juga perlu dilaksanakan dengan berkesan dengan mengambilkira penyediaan senarai semak audit dalaman. Hal ini kerana auditor perlu menyediakan senarai semak sebelum audit dilaksanakan.

 

Peserta juga akan diajar cara mengoptimumkan kemahiran pengauditan dan meningkatkan keupayaan audit dalaman melalui penyediaan senarai semak audit yang berkesan. Ini amat penting bagi memastikan Juruaudit Dalaman yang telah dilantik mampu melaksanakan audit dalaman dengan yakin dan dan dapat melaporkan hasil audit secara berkesan untuk penambahbaikan Sistem Pengurusan Kualiti.

 

 

  1. KUMPULAN SASARAN
  • Ketua Jabatan, Juruaudit Dalaman Organisasi, Jawatankuasa Kualiti Organisasi, Penyelia dan kakitangan yang terlibat secara langsung dalam operasi organisasi.

 

 

  1. RANGKA KURSUS
  • Keperluan audit pendekatan proses dan risiko
  • Jenis-jenis senarai semak audit
  • Penyediaan senarai semak audit
  • Analisa proses dan risiko

 

 

 

  1. OBJEKTIF KURSUS
  • Memahami keperluan audit pendekatan proses dan risiko
  • Memahami jenis-jenis senarai semak audit
  • Membangunkan senarai semak audit
  • Membuat analisa proses dan risiko melalui senarai semak yang telah disediakan

 

 

  1. HUBUNGI

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website:www.pheio.com

 

  1. TENTATIF PROGRAM
TENTATIF PROGRAM
 
9.00 pg – 10.30 pg Audit Pendekatan Proses
10.30 pg – 10.45 pg Minum Pagi
10.45 pg – 1.00 tgh Aktiviti kumpulan : Pembangunan Senarai Semak
1.00 tgh – 2.00 ptg Makan Tengahari dan Rehat
2.00 ptg – 4.00 ptg Aktiviti Kumpulan: Pembangunan Senarai Semak
3.30 ptg – 3.45 ptg Minum Petang
3.45 ptg – 5.00 ptg Pembentangan Kumpulan
PEMBANGUNAN DOKUMEN & PENGURUSAN RISIKO ISO 9001:2015  

QM 11 (3 Hari)

COURSE TITTLE: PEMBANGUNAN DOKUMEN & PENGURUSAN RISIKO ISO 9001:2015  

CODE: QM 11 (3 Hari)

LANGUAGE: English/ Bahasa Malaysia

  1. PENGENALAN

Kursus Audit Dalaman ISO 9001:2015 dilaksanakan bagi memberikan pemahaman, kemahiran dan pengetahuan yang berkaitan untuk menjalankan audit. Ia bagi menilai keberkesanan perlaksanaan keperluan ISO 9001: 2015 Sistem Pengurusan Kualiti (SPK).

 

Kaedah audit ISO 9001:2015 juga perlu dilaksanakan dengan berkesan dengan mengambilkira Pemikiran Berdasarkan Risiko (Risked Based Thinking). Peserta juga akan diajar cara mengoptimumkan kemahiran pengauditan dan meningkatkan keupayaan audit dalaman. Ini amat penting bagi memastikan Juruaudit Dalaman yang telah dilantik mampu melaksanakan audit dalaman dengan yakin dan dan dapat melaporkan hasil audit secara berkesan untuk penambahbaikan Sistem Pengurusan Kualiti.

 

 

  1. KUMPULAN SASARAN
  • Ketua Jabatan, Juruaudit Dalaman Organisasi, Jawatankuasa Kualiti Organisasi, Penyelia dan kakitangan yang terlibat secara langsung dalam operasi organisasi.

 

 

  1. RANGKA KURSUS
  • Pengenalan ISO 9001:2015
  • Keperluan baru ISO 9001:2015
  • Pembangunan Dokumentasi ISO 9001:2015
  • Konteks Organisasi, Keperluan Pihak Berkepentingan, Objektif Kualiti, Komunikasi, Maklumat Berdokumen, Pengurusan Perubahan, Pengetahuan Organisasi
  • Pengurusan Risiko

 

 

  1. OBJEKTIF KURSUS
  • Memahami keperluan baru ISO 9001:2015
  • Mengetahui kaedah untuk membangunkan dokumentasi ISO 9001:2015
  • Membuat analisa didalam pengurusan risiko

 

 

 

 

 

 

  1. HUBUNGI

 

PHEIO Management Sdn. Bhd

No 19-2, Jalan Elektron F, U16/F

E-Boulevard Denai Alam,

40160 Shah Alam, Selangor

 

Tel/ Fax: 03-78319447

Mobile/ WhatsApp: 012-2953077

Email: pheio.mgmt@gmail.com

            pheio.inquiry@gmail.com

Website:www.pheio.com

 

 

 

  1. TENTATIF PROGRAM

TENTATIF PROGRAM

HARI 1
0900 – 1030 Pengenalan ISO 9001:2015
1030 – 1045 Rehat
1045 – 1000

Keperluan baru ISO 9001:2015;

Konteks Organisasi, Keperluan Pihak Berkepentingan, Objektif Kualiti, Komunikasi, Maklumat Berdokumen, Pengurusan Perubahan, Pengetahuan Organisasi.

1300 – 1400 Rehat
1400 – 1530

Keperluan baru ISO 9001:2015;

Pengurusan Risiko

1530 – 1600 Rehat
1600 – 1700

Keperluan baru ISO 9001:2015;

Pengurusan Risiko