COURSE TITLE: NCR ANSWERING TECHNIQUES & ROOT CAUSE ANALYSIS

CODE: QM 03

LANGUAGE: English / Bahasa Malaysia

1. PROGRAM OVERVIEW

Continual improvement is the backbone of Quality Management System. It is very important to demonstrate that the QMS is effectively maintained and the integrity of QMS maintained despite changes and occurrence of non-conformances.

Dealing with non-conformance requires the implementer to identify the most probable root-cause that cause the problem; and eliminate it in order to prevent re-occurrence.

In this training the participant shall be train on how to identify the root cause and prioritizing action to be taken. Several method of performing Root Cause Analysis shall be explained. The training shall also discuss how to manage sources needs to perform corrective action and effective follow up of corrective action.

2. TARGET GROUP

  • Professionals in the public/ private food sector/ chain including academia and administration
  • Managers, Quality Management Representative (MR) and Quality Team Members; and those involve in auditing and/or implementing Quality Management System

3. CONTENTS OUTLINE

  • Introduction to Continual Improvement
  • Correction & Corrective Action
  • RCA Technique – 5W 1H
  • RCA Technique – 5 Why Fundamental
  • RCA Technique – Cause and Effect Diagram
  • RCA Technique – Relation diagram
  • Prioritizing action – Pareto diagram
  • Exercise NCR answering
  • Effective follow up on Corrective Action
  • Analysis Corrective Action

4. LEARNING OUTCOMES

On successful completion of the training, participants shall be able to:

  • Understand the principles Continual Improvements through effective Correction and Corrective action
  • Use of Root Cause Analysis to implement effective corrective action to NCR

5. CONTACT

Address:

PHEIO Management Sdn. Bhd
No 19-2, Jalan Elektron F, U16/F
E-Boulevard Denai Alam,
40160 Shah Alam, Selangor.

Tel/ Fax: 03-78319447
Mobile/ WhatsApp: 012-2953077
Email:

pheio.mgmt@gmail.com
pheio.inquiry@gmail.com

Website: www.pheio.com

6. OTHER INFORMATION

HRDF Approved Training Provider

PHEIO Management Sdn Bhd

 

Sijil Pendaftaran Penyedia Latihan

Serial No: 1150056T

Valid until: 05 Jan 2022

Scheme: SBL -Skim Bantuan Latihan